Loss of mobile network and broadband in Belper Derbyshire

[rod582]

For the last 2 nights we have had 2 cut offs early evening to gone midnight in the Field Lane area of Belper! Wednesday 19:00 until 01:00 Thursday, Thursday 19:00 - 02:00 Friday. Are we having a new curfew? Was the second cut off to rectify the first? Is it this warm spell we are suffering? Not ideal if there was any sort of emergency, medical or otherwise. We are all becoming more dependant on Broadband for 'landline' phones, TV and radio. This needs to be rectified quickly, or fast fibre will be a waste of time! Anyone else suffer this the last 2 days?

[Northerner]

Hi @rod582 

It could be weather heat or lightening. 

You should always consider a backup (PAYG/separate tariff) on another network for emergencies especially if you have vulnerable household members. 

Thanks 

[XRaySpeX]

@rod582 : As regards Home BB:

What lights show on the router?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[rod582]

On my Plusnet 2 router, an orange halo (instead of blue) shows up. Other neighbours appear to have had the same problems in my district of Belper. I pay at the moment 27.50/month for bradband and phone whic changes next month to full fibre. Not sure which contract that is

[XRaySpeX]

Which contract is that?

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your address? Post the whole table, the text below it and the line above it, blanking out your address.

[bristolian]

Losses of service on the mobile network around arbitrary times such as described, could be a planned outage where the off-service times have required to be out-of-hours. A fault with such predictable times would be unlikely.

This post was in the broadband/fixed-line section of the forum however, and thus answers have focused there. Also unless your broadband is courtesy of a mobile dongle, then fixed-line and mobile use different networks with different infrastructure.