Live Chat

[EX-Mike]

So my phone is broke and have no way to phone up and pay so I followed other suggestions and downloaded the app but whenever I try to add my broadband account it fails every time for a week now, no live chat help available to help resolve the issue and ideas?

[Mustrum]

Hi @EX-Mike  are you able to send a text?

The following Help Pages shows different ways to contact support.

https://ee.co.uk/contact-ee/technical-support/broadband-landline 

[EX-Mike]

Yes I can text actually thanks I’ll try that now

[EX-Mike]

Ah same problem as it is a callback request I’m unable to do as my microphone is fried, but I appreciate the help regardless.

[Mustrum]

If its your phone that is faulty EE won;t fix that, but you can easily pick one up for less than £10 even in most supermarkets.

But if your line is faulty, did you actualy read what they would do?

•  We’ll run tests on your connection to find out what’s going on.
•  If you need an engineer, we’ll text you in 15 mins to book a slot.
•  If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 mins to help solve your issue.

Monday to Friday 8am - 9pm

Saturday and Sunday 8am - 8pm

[XRaySpeX]

That text for help is for broken BB, not for difficulties with MyEE.

@EX-Mike : What happens when you try to add your BB account? What's the error msg?