Landline phone adapter not pairing to hub

ZDA · ‎01-12-2025

New customer, our package started today.

Ordered landline and received confirmation on email and text about it being in my package. My app says I have to add it.

I have 2 home adapters (its a BT call blocker phone) and connected everything but the phoneline adapter and hub wont pair!

Tried adding phone to my package via app and it says a order hasn't been delivered.

I really need a landline can someone help me.

XRaySpeX · ‎01-12-2025

@ZDA : Does the phone work when plugged into the Green Phone port on back of router? Which router is it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

ZDA · ‎01-12-2025

No it didn't, tried that first and tried to phone and kept saying not able to connect.

Im not sure what the hubs name is but I have the Gigafast full fiber essentials package with landline.

Its a black hub.

XRaySpeX · ‎01-12-2025

Which EE router do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP