Landline not working...broadband is
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22-10-2022 09:26 AM
My landline is not working. No dial tone, and has constant engaged tone when someone rings it. Broadband however is working, although a bit slower.
My cordless phone shows the message please check line cord.
Can anyone suggest or solve the problem
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22-10-2022 11:50 AM
@Norfolkmaid6 if you get in touch with the Customer Services Team they will get an engineer to sort it.
Details can be found on the following Help Page.
https://ee.co.uk/contact-ee/account-billing/broadband-landline
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22-10-2022 01:16 PM
You probably have a "one-leg broken" fault (technically "HR Dis"). A landline consists of 2 wires, both of which are need for voice, but only any 1 for BB. Usually when this happens the BB runs slower than usual.
It is likely that the break occurs between you & the exchange, but it needs EE to call out BT Openreach to fix it.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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17-04-2024 09:41 PM
I had the same issue. It's impossible to speak with anyone at EE. I was with BT and got taken over by EE without my consent. Try plugging your phone directly into your router - you should see an input space marked 'phone'. This works for me and I finally have a working landline.
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17-04-2024 10:40 PM - edited 17-04-2024 10:42 PM
@susieheal : This thread is about 18 months old. Then the OP would never heard of EE New BB with Digital Home Phone & would certainly not have a router with a phone socket on it. She would have been talking about a standard analogue landline.
My reply also should have given you a clue. Since when is a digital landline made up of wires?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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