Landline not working...broadband is

[Norfolkmaid6]

My landline is not working. No dial tone, and has constant engaged tone when someone rings it. Broadband however is working, although a bit slower. 

My cordless phone shows the message please check line cord. 

Can anyone suggest or solve the problem

[Mustrum]

@Norfolkmaid6    if you get in touch with the Customer Services Team they will get an engineer to sort it.

Details can be found on the following Help Page.

https://ee.co.uk/contact-ee/account-billing/broadband-landline 

[XRaySpeX]

You probably have a "one-leg broken" fault (technically "HR Dis"). A landline consists of 2 wires, both of which are need for voice, but only any 1 for BB. Usually when this happens the BB runs slower than usual.

It is likely that the break occurs between you & the exchange, but it needs EE to call out BT Openreach to fix it.

[susieheal]

I had the same issue. It's impossible to speak with anyone at EE.  I was with BT and got taken over by EE without my consent.  Try plugging your phone directly into your router - you should see an input space marked 'phone'.  This works for me and I finally have a working landline.

[XRaySpeX]

@susieheal : This thread is about 18 months old. Then the OP would never heard of EE New BB with Digital Home Phone & would certainly not have a router with a phone socket on it. She would have been talking about a standard analogue landline.

My reply also should have given you a clue. Since when is a digital landline made up of wires?