Landline dialling between US & UK

[Monique77]

Difficulties to communicate via landline between US & UK not possible

[JimM11]

@Monique77 They are dropping the 0 in front off your landline number? 01144 (0)7713 would be 011447713 etc as dialled to a uk mobile. 

The other UK number dialled was it also on a EE/BT DV connection or another ISP routing? Link below will get you there quicker!

Call Protect | Home Phone Help | EE

[Monique77]

Hi another round of trying the suggestions, no success, I can only think it is the landline to wifi digital that is the issue. Will try to find a AT&T contact, it must be a technical issue as prior to the change from uk standard landline to wifi digital the calls did work. The US party tried a new phone at the time. Oh well we shall call from the UK. A shame the impact a technology change has.

Thank you for your help.

[JimM11]

@Monique77 Thought you had tried all off the EE Hub options. there is only the three, DV is delivered out off the Hub on the ATA interface connection back off the hub, then two other options exist, direct Dect Frequency to the Devices that support and the DVA option to convert back to the Phone plug-in connection again.

Yes you have all of the EE Software layer in between the call from the US delivered out, routed to EE then onto your specific connection EE takes care off it all once they have it, EE will also have specialist Team on the voip side and it looks like you have exhausted most options, is the landline faultless for everything else UK/GER wise and no reports from anyone that way? 

[Monique77]

Thank you very technical I shall try and find an engineer to speak to
M

[XRaySpeX]

@JimM11 : This issue doesn't just relate to the OP's DV setup at home. Calls from US to other UK landlines also fail. We don't know whether they on EE/BT or even if they have DV.

[JimM11]

@XRaySpeX Correct, OP has also stated the International calls from Germany seem to be getting through as earlier in the posting but no mention off LL/LL or  Mobile/LL not that it should matter routing wise.

[XRaySpeX]

It might be worth the OP asking the US party to dial a corporate organization's 0333 or 0330 no. Many businesses use these prefixes as a central non-geographic contact no. There are many around & they are less likely to be on EE & maybe less likely to be on DV. Just a ringing tone should be sufficient.

[Monique77]

Thank you, this is a private connection, worth a try.

[JimM11]

@Monique77 What EE/BT hub are you using just now, and off your landline connections in the home how many do you have and what method do you have them all connected by? Link below to the current EE hubs they have!

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

[Monique77]

Using Smart Hub wifi5 , one digital main unit plus 3 stations, all EE/BT equipment.

M