My saga continues, after the failed callback on Wednesday I called them back Thursday, was initially fobbed off but decided to go through to cancellation as I feel like I have tried every other department LOL, they said the order they raised to return the Wi-Fi plus kit was done incorrectly so they had to cancel it and then advise me to weigh 24 hours for not to close, then they'll be able to upgrade me to Wifi 7, waited for a callback on Friday they did call me back eventually and I said to them that I'm happy to pay the extra £10 a month to add wifi 7 as I'm only on 500mb, but ended up upgrading to the gigabit service as they said Wifi 7 was included (not), I wasn't confident it had been done right so I called back later in the afternoon and it turns out I was right to call back, I was misadvised and there no mention of it on my account.
I was passed through to the connections team and speaking to someone senior who advised me that currently Wi-Fi 7 may be available on the website but yet to be fully launched and it's 2 to 3 weeks away so what they are doing is adding your name to a list and when the hardware becomes available they will notify you and send out the hardware, from what they said 1.6 customers will be done first, then everyone else. I did asked them to confirm I'm definitely on the list? I was told you should be so I don't have any faith or confidence it will be done.
To top this was told not all staff are trained yet on selling/adding on Wifi 7 yet and the process is being sorted, so I think its been kind of a soft launch that's gone horrible wrong, I got the feeling they weren't expecting as much of a demand as they are getting.
