31-03-2023 01:44 PM
Hi all, as the title specifies I am having issues connecting to the company's vpn server. I have not had such issues before that were not resolvable by either restart of the router or my pc. Unfortunately after trying both restarting my router and my pc several times, it didn't got resolved. I spoke with people from the company to see if its an issue on my end and it turns out to be on my end. The thing that is weird to me, is that yesterday I was able to connect and disconnect from the VPN just fine and this morning something has happened and I can not connect to it anymore.
I am using Windows PPTP VPN connection. The VPN does work when I connect to another network, so are there any ways I can troubleshoot this issue?
31-03-2023 01:57 PM
@SpikyPhrog Your company IT team are not being very helpful if they are saying it is your end but not saying what the issue is.
When you reboot your router it will sometimes cause a new IP address to be used, so one possibility is your company is rejecting some of the EE IP address range. It would be worth a quick check of your IP and to record if you successfully connect via yur VPN or not. Just ask google "what's my Ip" and record the results.
HTH