Internet cut off a week before bill due

PAULGLADDEN88
Investigator
Investigator

‎09-08-2023 06:08 AM

Why has Internet been cut off a week before my bill date and only been with btwifi less than a month

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2 REPLIES 2
Katie_B
EE Community Support Team

‎09-08-2023 07:58 AM

Good morning @PAULGLADDEN88. 

Welcome to the community. 

Are you able to log in to your online account to see if there is a balance?

If not, please give us a call and our customer care team will look into this further.

Katie

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XRaySpeX
EE Community Star
EE Community Star

‎09-08-2023 12:41 PM

If you have BB with BT you need to report it to them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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