Intermittent Internet

[Dookss]

Moved to a more rural location this month (Oct 2022) and chose EE Broadband. Took out the highest speed possible in this location. After going live 23/09, seemingly very few issues. LG Smart TV connected, iPad & iPhone, that's all, for the moment. Past 4 days, the service has been below expectations. Connected but 'no internet connection' throughout the day & night. TV on demand is obviously poor, because of this, as is using any app on iPhone as connects, buffers, no connection and reconnecting etc. Mobile data at this location is extremely poor. Mast issues too. I am reliant on broadband unless I drive 10 miles! I have logged in to my Hub with admin password and downloaded the technical logs. Anyone out there to help? Reliant on WiFi up & running to even call 150 so calls regularly dropping out. 

[XRaySpeX]

I mean all of it incl. the bit you just quoted but not limited to that. The most important request precedes that quote.

I use Windows' Paint to obscure things.

[Dookss]

 

So far, I have given you the first part of the default gateway - is that what you asked for? If I send a photo of BB>Internet page I am viewing (when it doesn't disconnect!) then it's a full list of:

• Connection Status
• Connection Information
• TCP/IP information 

There's no personal details other than the BB user name & ... password. Do you wish for me to hide the full default gateway and some of the DNS? So, you just want this photo with only the first parts of the default gateway and DNS? That's what I'm not sure about in terms of your request? I'm being delayed in replying, due to my situation here!  I'll attach what I think you've asked for but you'll have to explain further what else you need as I have I looked through and do not see what else I have omitted? 

[XRaySpeX]

Thanks, that's what I'm after. I'm just seeking info on state of your BB for the mo'

What about landline phone? Have you tested it?

[Dookss]

Hello,

i don't have a landline phone service, per se. 

I have a handset that I can plug in for testing purposes. If I plug in the phone to the existing telephone socket on the BT Open Reach Master Socket 5C (MK4) there is no dial tone. 
Obviously, if I dial 1470 17070, nothing happens. 

[XRaySpeX]

It's not "per se". You might have had EE Fibre with Landline but you bought EE's "Fibre Without Landline (sic)". This makes proper diagnostics difficult. 

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

[Dookss]

I have BT Open Reach coming next Tuesday. 

[pip11]

No such company as BT Open Reach. It will be Openreach who will attend.

[Dookss]

I didn't realise my conversation was so scintillating for a correction - I stand so... 🤣

[XRaySpeX]

It's more like :

Openreach a BT Group Business 🙂 

[pip11]

@XRaySpeX  As can be said for EE.