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Installation appointment

sleeping_panda
Visitor

‎20-05-2026 06:51 AM

Hi, I’ve just ordered 1.6gb full fibre 5 days ago. I’ve downloaded the EE app and the estimated installation date said 1st June. But now it has changed to 14th July, which is 2 months after the order. No one said to me when I ordered that it would take 2 months? And also, I’ve tried to ‘manage appointment’ through the app and it just keeps spinning endlessly. Thanks

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎20-05-2026 07:28 AM

This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Community Hero
Community Hero

‎20-05-2026 07:58 AM - edited ‎20-05-2026 08:00 AM

@sleeping_panda Could be right, you do get an estimated that is 14-21day's, then when it get's confirmed by EE from the OR schedule when the work can be carried out the date changes. Do you currently have a FF Full Fibre at your home or is it yet to be installed, if no current FF the BTW may indicate why and what is to be done, see the link and if you post back hide your details Number and Postcode for the address. Also linked my table in another post if you need to take a look.

BT Broadband

Re: Hot and cold messages from EE/openreach is this usual? - The EE Community

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