You'll be reassured to know this exact situation has just happened to us, and EE haven't changed. We depend on WiFi to make calls as live in a poor signal area.
I called during the week leading up to the engineer arriving expressing my concerns and was fobbed off everytime. I also told the engineer to not fit anything and I'd rearrange the install. He insisted it wouldn't effect the exisiting Internet, and I foolishly trusted him. He also spoke to me like I didn't understand anything and kept showing me the different cables stating "different".
Currently depending on my friend who lives nearby, we're having to walk to his house to access the Internet and make phonecalls.
We still don't have a hub tracking order number, and have been told "possibly Thursday or Friday"... it's Saturday! I'm heavily pregnant and feel isolated for something entirely avoidable. I've wasted 2 hours worth of phone calls, to then be fobbed off. I'm entirely sure it's because I'm a woman as well. Disgusting.
EE, have an option to collect hubs from local branches, I could have collected one yesterday, but instead I am now depending on couriers... God knows which. Hope your parents got a resolution.
