My parents are due to have EE installed tomorrow afternoon. They have finally shifted away from Virgin Media after being a customer for more than 30 years (NTL previously), when they found out that they were being charged a ridiculous £119 for basic TV and broadband, but I digress.
They are getting x2 mini TV boxes and 74Mb broadband, which is more than enough for them. They are OAPs. We've had plenty of updates about the install going ahead tomorrow, which is great hoever, I've only just found out this afternoon that the equipment has only just been dispatched by Royal Mail 48 hour delivery, so there's no way it's going to get there on time for the installation tomorrow.
What happens in this situation? Will they still go ahead and disconnect the Virgin service and leave them with nothing? I cannot fathom why it took so long for the equipment to be dispatched and I don't want my parents being left with no service at all, especially considering we are heading into the weekend!
Appreciate any help. Thank you!
