I want to add my broadband account to MY EE account

[ElvistheFish]

I have struggled with MY EE account app since switching mobile to EE but after several calls to customer service I’m now sorted 👍 Next step is to add my broadband account to MY EE - every time I enter the required details I’m told that my personal details are incorrect.  Any ideas please?

[XRaySpeX]

@ElvistheFish : It wants your personal details as already registered with EE & is doing a security check. There's 1 thing in particular to be careful of when supplying your BB personal details.

The "Contact Email Address" requested when filling in the Home BB details is not necessarily the same as the email addy used as the username of the MyEE a/c being created or added to. It is the email addy EE already has on record for you for BB.