Hello @sada7474 ,
Welcome to the community,
I take it, this is for broadband? This would be down to Open Reach not being able to keep the appointment, as it is Open Reach, who deal with setting up broadband, but EE have to place an order with Open Reach.
What is the reason for needing the appointment?
Just to add this is not customer service, but a public forum.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
