I've been with EE for many years my contact was set at an agreed price somesignI

[tonythompson195]

My agreed price monthly has been increasing for sometime now , I've been with EE for many years and have recently retired from work so I'm feeling the pinch somewhat can you make any suggestion to help also my router is playin up lately buffering losing the signal more frequently etc it's extremely inconvenient and frustrating I believe the router is approximately over 5 years old will it be possible to attain a more modern router that is much more reliable ? I have been very loyal to EE over several years so would appreciate any help 🙏

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Your BB plan is subject to an annual CPI + 3.9% increase (14.4% this year)  that you agreed in your contract that is applied each year from 31st Mar. - see HOME BROADBAND CPI PLUS 

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
• For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.