Hello,
On the 9th of Jan I went live with FTTP - From what I can tell from the BT database I am the first and currently only person in the village on it. But I have already had problems that no one can seem to solve.
I do need to state that I am on 1.6Gbps and I have NO complaints about the speed - It's solid but I am getting constant intermittent disconnections that happen randomly during any downloads I do - from several protocols, ports and sources. This even happens when connected to a VPN. I don't use WIFI
I've worked for an ISP for 20 years off and on and when I last left FTTP was just coming out. However this is the first time I have ever had it. Some of my experience tells me things that need to be done. So the problem is that I will get a total loss of connection. ONT stays Green no matter how I connect to it. So here's what I have done to try and solve it.
I've connected my PC to the EE router. I've changed the 2.5Gbps Ethernet to USB-C adapter in case the old one was faulty. I've tried 3 Nvme drives with clean installs of Windows 10 and 11 on to rule out my Nvme being faulty. Each time I get a loss and I get "WinError 10051" However the online fixes and adding stuff to the registry has not solved the problem. The connection comes back after a few mins without any intervention needed
I have an M1 mac Mini which also has the same make of Ethernet to USB-C adapter connected to a Thunderbolt port and I get exactly the same thing. On the MAC I am just told the address can not be resolved. The connection one again comes back after a few mins without any intervention needed. On both machines even connecting to the 1Gbps NIC using a fresh Ethernet cable gets the same results.
Thinking it could then be the EE supplied Router I decided I needed my own kit so I purchased the Asus RT-BE88U which is a decent bit of kit. This means I was connecting to the ONT via PPPoE - and I got the same result on both devices. So now I have ruled out the EE Router. I also connected each machine to the ONT directly via PPPoE and still I get the same result on each. I also replaced all the Cat7 cable.
So, as I have ruled out everything inside the property - so it was time to call EE. An Engineer was sent out the next day - he found no faults and said my light was 18 (maybe -18) which was spot on.
To further compound the issue I am in the last month of a leased Line which I have had for 5 years at 1Gbps speed. I've repeated all the download tests on both machines and NOT had a single problem - it HAS to be a line issue.
I am happy to call and log another fault, but the last Guide said they were lost what to do - Would I be unreasonable to ask to leave within 30 days as the problem has not been fixed? If it's not a line issue it must be an ISP one? Could I use OTS to go elsewhere for 30 days and see if I get the same thing?
Thank you
