How to speak to EE with no mobile and landline broken

[claudia1978]

Hey all, I have had my mobile stolen and my landline is saying there is a fault, I dont live near any of my friends but I do have a laptop surely there is a way to chat to EE online???

[JimM11]

@claudia1978 Is your landline connected to back off the router or a DVA for digital voice, if it is router off/on normally fixes landline faults, sorry there is no chat facility.

[claudia1978]

Yes it is, the voice that says there is an error is the EE voice so I think
it must be a line fault

--
Mobile: *****
Zoom: *****

[Mod edit - removed personal information]

[JimM11]

@claudia1978 Public Forum would advise you to get back on and remove your personal info ASAP.

[claudia1978]

Hi there, when you say get back on and remove personal info what do I need 
to get back on to? 

-- 
Mobile: *******8
Zoom: ********

*************

[mod edit: removed personal details from the community]

[Leanne_T · Accepted solution]

Hi there @claudia1978 

Thanks for coming to the community, I am sorry you have had the mobile stolen and the landline is not working for you. 

Is the mobile on EE? 

You can find helpful advice on landline faults in our How Can I Repair Faults On My Home Phone Line? and ways to contact us on the Contact Us To Request Technical Support for Broadband and Landline | EE

I have removed the personal details such as mobile number, please edit these details from a reply post as this is an online forum.

Leanne.

[JimM11]

@claudia1978 Moderator removed on your first post, and now again he will have to do on the second. Mobile / zoom / not sure if the zoom link is to you, DO NOT POST PERSONAL INFO.

[claudia1978]

I didnt did I?

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[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[claudia1978]

sorry didnt realise as replying from m email address and in my signature. I
am going round in circles with m bank and phones!

[JimM11]

@claudia1978 No problems, could have been good if you were looking to have the number pounded but NO you just want the phone!! At least you get to see how good difficult the whole experience is/gets when you have a serious issue, hope you get everything sorted.👍