Good question... having spent 20 mins going round in circles on the My EE pages I conclude that unless you are within their 8-8 opening hours and can ring them EE really don't want to hear from you at all, whether to report broadband or phone fault. That is pathetic really, very unimpressive, and quite a contradiction to all their 'best telecoms company' blurb. You'd think they'd want to make it easy for you to tell them when there is a problem... far from it.
