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Community Activity
Coverage in Queslett and Pheasey
We are aware of a signal issue that is affecting some of our customers in the Queslett and Pheasey area. Our mast in the area had to be removed from the existing site at the end of May 2025, as this was requested by the site owner. Our engineers ...
Resolved! Apple Music inclusive extra not applying
I’ve chosen Apple Music as my inclusive extra and can see it active on my EE app. I received a link to set it up but when I click it, it opens Apple Music, shows a white screen for a second, then just continues to the regular Apple Music app. There a...
Digital Home Phone when not using the Smart Hub Plus
I have just taken out a EE Broadband package with a Digital Home Phone service, however I do not want to use the Smart Hub Plus. I have a third party Router/Firewall which directly connects (via PPPoE) to the Openreach Fiber to Ethernet box.The supp...
Smart Hub Plus ipv4 configuration
I've just moved to EE's FTTP from Plusnet's FTTC.I'm trying to configure an (internal) ipv4 addess for the new Smart Hub Pkus to an IP address which is not in one of the private IP address ranges. This doesn't seem to be possible (Error message "The ...
Top up and card payments not working
I am trying to purchase a plan on a pay as you go sim that i haven't used for a while. I have just added £10 top up to buy a plan. It says payment error when trying to pay with top up. It also says payment error when trying to pay with card. I am uns...
Old number ported across, but iPhone has retained new sim number
I’m having a similar problem, a few months back had a temporary SIM whilst my old number was being ported from BT to EE. Most of the time it’s fine but some of my contacts say the temporary SIM number shows up when I text them. I did read the other p...
Renewal of Sim Plan is coming
Currently I'm on unlimited data plan from EE and my contract is completing next month. As I don't have much usage of data ,can I change my plan to lower data package in my next contract.
EE not understanding consumer law
Has anyone else had an issue with EE not understanding the UK Law on the sale of goods and being fit for purpose. This includes any inherent faults that require a replacement of product. I have been speaking to an adviser who kept promising to get a...
Brand new plan expiring in 2 days?
I’ve been using the £15 per 30 days rolling plan, today my data ran out 2 days early, so I paid to start the next one early, my allowances have topped up but there’s a notice at the side saying expires in 2 days.obviously I’ve only just paid for the ...
EE broadband upgrade.
Dear EE Customer Service, I am writing to formally raise a complaint regarding the recent renewal of my home broadband contract, and the unexpected early termination fee that has since been applied. During a recent visit to one of your branches to re...
