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How long does it take to change same package from BT to EE ?..Three weeks so far

JL1951
Contributor
Contributor

‎29-04-2024 07:48 PM

 
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15 REPLIES 15
XRaySpeX
Grand Master
Grand Master

‎29-04-2024 07:57 PM

What package?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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JL1951
Contributor
Contributor
In response to XRaySpeX

‎29-04-2024 08:09 PM

Hi, package was TV and Entertainment plus HD and 4K.....Sport.....NOW Entertainment Membership. Original advisor failed to put NOW on although I specifically said I wanted it, he put another package on instead, now causing all sorts of problems, last friday another advisor told me that if he could not sort it by 2.45 he would definately call me back today, Monday, nothing heard.

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XRaySpeX
Grand Master
Grand Master
In response to JL1951

‎29-04-2024 08:11 PM - edited ‎29-04-2024 08:17 PM

@JL1951 : But not the BB?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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JL1951
Contributor
Contributor
In response to XRaySpeX

‎29-04-2024 08:22 PM

??? Sorry don't understand!.

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XRaySpeX
Grand Master
Grand Master
In response to JL1951

‎29-04-2024 08:25 PM

You asked how long to move same package from BT to EE w/out saying what the package consisted of. I'm asking whether BB is part of that package?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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JL1951
Contributor
Contributor
In response to XRaySpeX

‎29-04-2024 08:29 PM

Yes.

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XRaySpeX
Grand Master
Grand Master
In response to JL1951

‎29-04-2024 08:41 PM

@JL1951 : It usually takes about 2 weeks to migrate BB between iSPs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
JL1951
Contributor
Contributor

‎29-04-2024 08:44 PM

Thanks for that, I hope it is as simple as that, strange that they are not telling me that.

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scallydeejay
Established Contributor
Established Contributor

‎29-04-2024 09:46 PM

Transferring from BT to EE takes 24 hours. I ordered on a Thursday and it was live before 6am the next day. I knew it had gone over because I went for a faster package 

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