How do I test a website to see why it's being blocked by EE advanced security?

[richardfs]

Hi Our business websites are being blocked to users who are coming through EE home broadband. Any suggestions for how I identify the issues please. The websites can be accessed when the advanced security is turned off. I've checked virustotal and no issues are showing.

[Lesley_W]

Hi @richardfs 

Welcome to our community.

Thanks for reaching out about this, I'll get this looked into and drop you a message when I have an update.

Lesley

[richardfs]

Hi Lesley, That is much appreciated. Thank you.

As a quick summary 1.amlcc.com is being blocked by the EE home broadband web protect and advanced web protect products.

Kind regards

Richard

[Lesley_W]

Thanks for the clarity @richardfs 

I'm pleased our forum other users have managed to help troubleshoot and see what is causing the issue. 

I'll be in touch as soon as I can.

Lesley

[richardfs]

Hi Lesley, I hope your week is going well.

Are you able to give me an estimate of how long it will be to resolve this issue please? As I'm sure you can imagine this is an ongoing issue.

Kind regards

Richard

[Lesley_W]

Hi @richardfs 

Thanks for your patience. I've sent you a private message to your community inbox.

Lesley