cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How do I get a Home phone adapter?

JWW4
Visitor

Hi, Ive just switched to an ee hub from a BT one. How/where do I get a Home phone adapter that wasnt supplied? 

7 REPLIES 7
Northerner
Grand Master
Grand Master

Hi @JWW4 

Amazon? 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
XRaySpeX
Grand Master
Grand Master

Call CS for 1. It should've been supplied with the EE SH= router.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

@Northerner : I wouldn't go to Amazon. You'll end up with a DSL Filter. The Home Phone Adapter is proprietary to BT/EE & is a WiFi device connecting with the router.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Storm500
Expert Contributor
Expert Contributor

@XRaySpeX  The Home Phone Adaptor is a DECT device, not WiFi. It connects to the DECT base station that is built into the router, as do the BT Advanced Digital Home Phone with Alexa built-in and the BT Essential Digital Home Phone.

@Storm500 : If the Home Phone Adaptor does not connect to the router by WiFi why are you told to "press the WPS button on the adaptor and hold it for 6 seconds" in Set up your Digital Home Phone ?

 Surely the Home Phone Adaptor gets its phone signal over WiFi  from the router & provides a standard BT phone socket afar from the router into which you can plug a DECT base station or just a normal corded phone?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Neil-O
EE Community Support Team

@XRaySpeX I understand your line of thinking but that's not correct. The WPS button is used to pair the Hub and adapter but it's connected via DECT in the 1881.792–1897.344MHz frequency range.

Neil 

Thanks, @Neil-O , but anyway it's still a WiFi device as I ordinally stated, which gave rise to this exchange. I was just trying to warn peeps from ending up with a DSL Filter from Amazon.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)