Horrendous Customer Service

[msm3]

I have been with EE broadband and tv for 3 months on the 4th Jan. I was with Virgin Media for the previous 20 years and thought their customer service was poor, but somebody at EE obviously wanted to make an impression and has managed to easily surpass the ineptitude of Virgin by a country mile. My Netflix was hacked on 23rd Dec and I contacted EE immediately, initially I was very impressed, until what was meant to happen didn’t. Here I am after 2h 20m on the phone (on hold as I type) and still no closer to a resolution. Everyone has been very apologetic but I am no closer to a resolution. A couple of questions;

1 . Am I just unlucky?

2. Can I expect this level of poor service for the remainder of my contract?

[Northerner]

Hi @msm3 

Firstly Netflix, read here:

https://help.netflix.com/en/node/111934

As for your questions:

1. Yes you are unlucky.

2. Impossible to answer. 

Thanks 

[JimM11]

@msm3 Holiday period, reduced staff, and do you really think that they know the answer to every question, especially something like you account being hacked, when you are inputting that into to netflix...