Home internet not working

1458 · ‎19-05-2026

XRaySpeX · ‎19-05-2026

@Pedromidus : If the router lights are normal than BB should be up.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Andrew003_ · ‎19-05-2026

Hi all my WiFi has went down and app and I noticed it on your settings when you reconnecting to the WiFi it telling you to sign in via BT logn in and not autocorrect to.EE WiFi

Andrew003_ · ‎19-05-2026

My routers is on normal colour blue and my app is not working too

Cem1971 · ‎19-05-2026

Mine just went flashing orange

Cem1971 · ‎19-05-2026

Hopefully others have good news mine has come back on

JLewis27 · ‎19-05-2026

Is anybody else’s broadband not working?

Chrste33 · ‎19-05-2026

Neither is mine. I'm in Scotland

Leanne_T · ‎19-05-2026

Morning everyone,

Is your broadband connection is working this morning? If not, have you tried texting for help as @XRaySpeX has advised?

Thanks very much.

Leanne.