cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Home broadband

JAY1957
Investigator
Investigator

We were originally with BT whole system with 4 Wi-Fi extender discs , one of which was hard wired to BT. We had this system for over 5 years, with upwards of 50 devices running . We had endless problems as the extenders when off line . Then we came across BT sister company EE , we read that the broadband arm of EE would be taking over BT’s broadband customers over in the next couple of years. On EE broadband sales information we read that EE broadband systems would handle over 100 + devices, it made sense to change over to EE broadband ASAP . We contacted  EE sales team who excellent, we explained were  BT customers and ran through the problems we were having with there broadband system. We agreed on the EE Ultra plan 150 with one extender, we agreed that after installation if we had any issues we would go up to 900 plan. After the installation we had more problems that we had with BT, so contact the EE sales team , upgrading to EE 900 plan with a second Wi-Fi extender. On installation of the second extender which we connected to EE router via Ethernet cable ,new were still having issues. Our broadband set up hadn’t changed from the BT set up, we ran one Wi-Fi extender disc connected to BT router via Ethernet cable, in turn this disc connected to a further 3 discs via Wi-Fi . We had thee smart TV’s one being connected to BT router via Ethernet cable. We also ran a Yale security system , with cameras and smart lock through the Wi-Fi system . As any modern day family we all have smart phones , iPads and other devices. Even our grandson has a Tony story device which uses the Wi-Fi network. Back to present day, we have has engineering at our home who checked the fibre line into our home including the signal strength, which he showed me , reaching over 1 Gb at one time. He wasn’t up to speed with EE broadband app which was show reading of anything from 235 down to zero from the router to our devices. He agreed he could not see any problems with our broadband in house system. After endless conversation with EE engineers about our issues they stated the problem was not signed into the router but it was the broadband band width, yes it taken week for someone to tell the truth. The obvious question to EE what the answer to our problems, reduce the number of devices using the Wi-Fi network. So when EE advertised that there system will handle over a 100 devices is only true if you have a home with Ethernet wall socket and Ethernet switch boxes throughout your home. Fortunately about 8 years ago we had cat6  Ethernet wiring installed into several rooms. We have now connected three of the four route Ethernet port to three EE extenders in three rooms , the four is connected to our main smart TV . The question we need help with is, can we run from the EE extenders Ethernet out Put  ports , run Ethernet cable to the first of four smart speaker . Then from this speaker , using a 1 in 2 out adapter connect to the second smart speaker. Again using a 1 in 2 out adapter make the connection and so on to the third and fourth speaker. I sorry to go on but it has  put  a strain family interaction. Thanks again from a boring old far , JAY in windy Sheffield. 

1 SOLUTION

Accepted Solutions

@JAY1957 as @tnj is suggesting and if it was me, i would purchase the switch and reroute the cabling required, you are setup good the way it is having all your Smart Wireless Extenders on the wired backhaul so keep that method going as is, less likely for you to have issues as long as the EE gear is all playing nice together, will go reread your main post later little busy just now!

View solution in original post

9 REPLIES 9
JimM11
Community Hero
Community Hero

@JAY1957 What EE Hub and extenders are you using? See the link below and say the types you have.

Device Help | EE

Sorry of the delay in replying. We have the latest EE Smart Hub Pro Router 7 plus Wi-Fi

Along with three EE Smart Extenders  Pro 7 Plus WiFi. All connected to the router with Ethernet cables. 

 

tnj
Skilled Contributor
Skilled Contributor

You could always add a 2.5Gb (or 1Gb if you don't need the bandwidth)  switch inbetween your EE router and extender then use the other switch ports for the smart speakers.

@JAY1957 as @tnj is suggesting and if it was me, i would purchase the switch and reroute the cabling required, you are setup good the way it is having all your Smart Wireless Extenders on the wired backhaul so keep that method going as is, less likely for you to have issues as long as the EE gear is all playing nice together, will go reread your main post later little busy just now!

JimM11
Community Hero
Community Hero

@JAY1957 Since you all the Extenders wired backhaul the testing should be real simple to find out what is going on with the full system.....

First the EE app shows you two set's off values, if you are on the FF900 package it will be 900/110Mb/s to the EE Hub, that is the speed over the Fibre connection delivered and checked by EE..... The second part is the speed to the device, if it is good enough on a wireless wifi connection then it will hit the 900/110Mb/s give or take a little... To test ALL the extenders off and check at the main Hub, the wireless/wired network has to be as quiet as possible device wise if you are NOT going to switch them all off, so you need a baseline to start... Once done it's a double check on extender ON test both Main and Extender then extender off, rinse and repeat one at a time.... Then Two extenders on you can test just at them third on and see how it all goes, a rapid drop in speed, your wireless has not switched over to the node you are trying to test and that EASILY happens as you cannot say which you are clamped onto, but the app may show you devices connected... Good luck with it all and note it all down so you have awareness of what is happening!

Thanks for the information, I’ll give it ago. 

Hi thanks for your reply, one thing I don’t understand is why EE router speed check shows 934 or 935 into router, but only shows a  speed of from router to connected devices , it’s has been as low as 5 and at best 540 . We have paused and disconnected most of our devices , just leaving 10 smart devices still connected. We are still getting poor speeds to  devices. 
EE engineer said it was out band width, I’m trying to understand this. We have now connected all three EE Pro extenders to our EE Smart Pro router with Cat7 Ethernet cables , the forth  router output port we connected to our main TV with a Ethernet cables. Yet again , still poor speeds to devices. Any advice would be appreciated. Kind regards John in Sheffield 

Thanks for your advice, I have several Ethernet 1 to 2 and 1 to 4 powered splitter boxes on order. We are going to use cat8 cables which have improved insulation. Kind regards John in Sheffield. 

@JAY1957 The Network is a FULLY shared device, take this example for me on a FF500 connection and testing at a wireless extended Ai Wired back haul node, just like yours.....

Laptop 1 connected speed testing 500/70 Mb/s.... Wifi 5 device....

Laptop 2 connected speed testing 250/70 Mb/s....  Wifi 4 Device so slower no matter what...

Laptop 1 and 2 both going at the same time speed testing see the linked result's as below see the time stamps!

https://www.speedtest.net/my-result/d/f0a7efc2-5fba-494e-8f5d-2710cbf8830e

https://www.speedtest.net/my-result/d/dd954dbd-9398-4ce0-a839-19719a8d2ac6