Hive Hub Causing Internet Drops

5a1eek · ‎10-12-2021

Just bought a hive hub and noticed that the internet drops intermittently since I’ve installed it (before installation on hub internet was perfect).

Had an open reach engineer come round to check my line and he said there are known issues with hive hub and internet drops.

Anybody else has same problem and know a fix?

XRaySpeX · ‎10-12-2021

Which router & BB package do you have?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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5a1eek · ‎10-12-2021

Fibre Max Broadband 100
Equipment - https://shop.ee.co.uk/broadband/smart-wifi

Mustrum · ‎10-12-2021

I have Hive and don't see any internet drops. However there have been issues with Hive reporting temps in the Graph, it was really bad a while back, they claimed to have fixed it, but I still get a missing block or two on the Temp graph.

Is it this you see, or do you see drops in other devices?

Kscott2467 · ‎10-03-2023

Hi,

Do you have a 4G router working with the hive?

I have the 4G and am unsure whether the hive works or not.

Thank you in advance

Mustrum · ‎10-03-2023

@Kscott2467 no both myself and the OP are landline broadband.

Have you asked on the Hive forum?