09-07-2026 02:05 PM
Solved! See the answer below or view the solution in context.
10-07-2026 09:38 AM
@Carlos447 I can appreciate your disappointment if you weren't aware this is how the rewards cards were distributed.
It is listed on the page @JimM11 shared though, and also on the main help page we have active for these offers, too.
If you're in the first 14 days of your contract you're welcome to request cancellation if you're not happy with this.
But as I mentioned earlier, provided you supplied all the correct details at sign-up, as indicated on the page I shared above, you'll received your reward once this period has passed 😊
Peter
09-07-2026 02:22 PM
@Carlos447 What timescale were you given and is the Voucher with EE or another Rewards company?
09-07-2026 02:34 PM
ee should help either way even if its a third party as they are using third party's to promote there deals that's why people join you.
Its one big con and total wrong to blame customers pay them the vouchers or lose more customers.
09-07-2026 03:32 PM - edited 09-07-2026 03:35 PM
@Carlos447 Then leave there is nothing stopping you from doing so. This is a dead rubber as far as posting's go from a long time ago!
09-07-2026 03:42 PM
@Carlos447 Can you stick to the same posting, there is no point digging up old post's regarding Rewards cards / vouchers etc, EE CS is who you wish to deal with for any answers that they can supply to you!
09-07-2026 04:24 PM - edited 09-07-2026 04:24 PM
Hey there, @Carlos447
Just to be sure, how long is it since your broadband first activated?
It's only after 150 days that you'll be eligible to claim your reward card, so provided you shared your email address with GiftCloud you should see something come through once this 150 days passes.
It's definitely worth checking your spam and junk folder for this, too.
Peter
09-07-2026 10:06 PM
When you go compare on uswitch it says £130 voucher and you go straight to ee so everyone can see it its still on offer. But is is false ?
09-07-2026 10:10 PM
Giftcloud never sent me an email ? Or a link
09-07-2026 10:12 PM
150 days is ridiculous to to keep checking emails you should just pay up after the 150day and send the gift card or is it a scam to get you to sign up !
09-07-2026 10:21 PM - edited 09-07-2026 11:08 PM
@Carlos447 You need to deal with the company that you started the online offer with. Added below.