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Help: No internet

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onmynoire
Investigator
Investigator

‎01-03-2026 11:02 PM - last edited on ‎02-03-2026 11:22 AM by EE Community Moderator

Cannot access the internet.

[Mod edit: Title edited]

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11 REPLIES 11
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JimM11
Community Hero
Community Hero
In response to onmynoire

‎02-03-2026 12:57 PM

@onmynoire Call EE CS as advised by @Debbie_G as linked.

What do the lights on my BT Hub mean? | BT Help

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XRaySpeX
EE Community Star
EE Community Star
In response to onmynoire

‎02-03-2026 02:18 PM

Is that a steady Blue or flashing? A solid blue light shows your hub is connected to broadband.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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