Have I been disconnected at street cabinet?

[skyblueboy]

Think I should start when the problem started...

I was with PlusNet with part fibre (FTTC) broadband when on 10/11 July overnight, my router was flashing orange, hoping it was just a temporary issue which it wasn't, I turned it off and used EE wifi hotspot for my pc...tried turning it on once a week and left overnight to no avail....

So thinking that PlusNet has gone down the pan, I signed up for part fibre (FTTC) broadband with EE, router came a few days ago and activation day is today (7th Oct)…

So turned it on and waited for it to show I'm connected, but had a sinking feeling I was going to get flashing orange lights like I did with PlusNet, and yep, its flashing orange..

Ran a EE check and it says need to send a engineer to home, but I don't think that is needed, I ran a bt check for the street cabinet to my address which I only found out I could do on this forum today, I have included the results of the check, and if you look under the headline "WBC FTTC Availabilty" it shows four lines of "Unavailable"

So am I right I been disconnect from the cabinet?

I have been online since the days of 56k modems, so usually been tech savvy, but fallen behind a bit with latest tech, but not that much!

So can anyone confirm my suspicions?
Thank You

screenshot

[Mustrum · Accepted solution]

@skyblueboy    the first question would have to be why did you not report the fault to Plusnet?

EE use the same lines as PN, so all you have done is move to another supplier with a line fault.

Although the chart shows FTCC not available, it does show SOGEA available, which is the same thing, but without a telephone service.

The old telephone service has not been available to new users/those changing suppliers since last September.

You need to give customer services a call, and stop assuming things magically fix if you do nothing.