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Full fiver router

brianptak11
Visitor

‎01-05-2023 06:56 PM

Hi there! I have had an appointment with a technician to come and install my full fiber internet and router and no one has come. I have been trying to play with it my self but it’s seems it’s not working 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎01-05-2023 07:07 PM

@brianptak11 : Have you received the router & had the ONT, a box on inside of an outside wall, been installed?

You'll need to contact CS to rearrange the appointment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Mustrum
EE Community Star
EE Community Star

‎01-05-2023 07:19 PM

It is highly unlikely that the instal would have been planned for today as it is a bank hpliday. Customer service should be able to tell you when it is due to be installed.

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