Full fibre broadband stopped working whilst watching youtube

[TedDeen]

Hi,

I was watching YouTube and at 2am the Internet dropped out. I checked the router and the blue light was flashing orange. I reset the router, checked all the cable and went into the router settings to restart the router but nothing worked i notified EE through the app at 2:21am. I checked the status at 4am and there was an update stating the expected time for a fix was 7pm on 12th August thats next week, is it really going to take 5 days to fix? 

 

[Leanne_T]

Hi @TedDeen 

Thanks for coming to the community. 

Have you received any further updates since you reported the home broadband not working? If you have had no further update and the router is still flashing orange, please get in touch and one of broadband tech guides can get the connection looked into and let you know what is needed to get this up and running. 

Thanks 🙂

Leanne.

[TedDeen]

Hi,

I called tech support at 8am, they did some checks and booked an engineer for Friday at 1pm to 6pm. She said due to a contract or rule with openreach EE has to try and fix the issue within 2 days.

It's still not working so hopefully the engineer can get it working as Gandalf is missing her Cat TV youtube.

Thank you

[Rodolfo123]

EE Broadband is a disgrace

[Rodolfo123]

15 days ago I was without Broadband for three days

[Rodolfo123]

I have had EE Broadband for almost two years. I pay almost £50 every month and that's more days that I don't have a signal than the days that I have it.

[TedDeen]

I wish I never transferred to EE I'm locked to a 2 year contract but I can say with complete certainty that I will cancel my contract with EE the moment I can without paying an early termination fee. 

Everyday the Internet drops at least 4 or 5 times.

I pay for gigabit fibre but sometimes the speed crawls to ADSL speeds like 512kb, requiring a full unplug and reboot. 

[Rach_H]

Hi @TedDeen,

Welcome to the Community!

I'm so sorry to hear about the trouble you're having with your connection, as this isn't what we'd expect to hear. Have you spoken with our team about this, so they can work to get this rectified?

Rach

[TedDeen]

Hi, 

As stated above I called tech support hopefully someone should be here in the next 5 hours.

Even if its fixed, I have lost all trust in EE as a company so I will be leaving after the contract ends.

[Rach_H]

My mistake @TedDeen.

Hopefully the engineer will be able to get things back on track for you today.

Rach