Full fibre broadband died 3/9/24 from 22:00 to 01:00 4/9/24

[Bert007]

Hi all,

EE full fibre 900 broadband was iffy tonight, Tuesday 3/9/24, from around 10pm, dropping out for 5-10 seconds every minute or so.  THEN it all went off about 12:30.

Router was ok, EE hub was flashing orange, ONT had RED LIGHT on LOS ... 

reset ONT and EE hub, no change.

Then after 01:00 broadband came back on.

Was there a fault?

Hard to check or ask for help when broadband is down ... no internet, no phone line .... and EE don't seem to have a phone no. to try and call.  BT did.

Thanks

[XRaySpeX · Accepted solution]

If you need help with your broadband, text HELP to 66033

Or try calling CS on the Freephone no. in my sig.