Full Fibre showing as Not available to me even though Openreach says it is

[Kncowans]

Hello all

A bit of a strange one here.

In June I received a Notification from Openreach saying that Full Fibre is now available to Order.

In Early July I received the Letter from EE stating the same, however, when I spoke to EE to Upgrade my Broadband I was told that only FTTC was available to me.

If I check the Full Fibre Availability Checkers for Sky, Vodafone and a few other Broafband Providers they all show Full Fibre as being available for me to Order.

It seems to be only BT and EE that show it as not available.

After some investigation, by me, when checking the EE Availability Checker, it seems that No Odd Numbered Houses on my Street have it available, however, Even Numbered Houses upto and including Number 32 have it available, Numbers 34 to 40 do Not.

I have been dealing with an EE Guide who has been very helpful and she even got her Superviser involved, they have filled out some Forms but I have not heard anything back yet, that was Two Weeks ago.

It does not seem to be a Physical Equipment Issue as it is showing as available on Multiple other Broadband Providers Availability Checkers.

It looks to be a Database Issue that is shared between BT and EE.

Has anyone come across this type of Issue before?

Thanks in advance

Kevin

[Kncowans]

Hello @Mustrum 

Thanks for the Reply.

This whole Estate has the Cables delivered via underground Ducts, there are no Poles.

The Openreach Checker reported that Full Fibre was available for me to Order back in Mid June and I received the Letter from EE saying that it was available to Order in the First Week of July.

Also, according to an Exchange Checker, Openreach FTTP is Enabled for my Exchange.

Thanks

Kevin

[slaw6]

Thanks for your reply.

I did reach out to Vodafone for the issue but they keep saying that to stay tune and register the interest, and will let me know once available. I suppose I would have a similar standard feedback if I do it on EE or BT customer services.

We are 4 semi-detached houses under the same development and 3 of them, including myself, have no full fibre. And some houses and flats under the same post code which are on the same side along the road and at the other end to the only 1 semi-detached house with full fibre, they do have full fibre too. Our 3 semi-detached simple and standard standalone houses in the middle, we are not shared/converted houses or flats or other complicated land/house situations. It sounds no reasons that we have been skipped in terms of infrastructure.

And as I said, the most strangest thing is we did have it a few weeks or months ago.