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Full Fibre Rollout (CA24 area)

BigLugs
Investigator
Investigator

I've had a message in-app that full fibre is now available in my area. When I go through ordering, it seems that digital voice isn't offered on the fibre plans. Or am I missing something?

At the moment, with a family member being ill, the lack of a phone service is a huge inconvenience for me.

Indoor mobile coverage is awful. 

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

Yes, you can get Full Fibre (WBC FTTP) up to 900 Meg with DV. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

DV is available on all FF plans up to 900 Meg. 

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your address? Post the whole table, the text below it and the line above it, blanking out your address.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

1000070216.jpg

 I currently have digital voice with EE

XRaySpeX
EE Community Star
EE Community Star

Don't use phone no. Use Address Checker as suggested. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ah. Gotcha. I didn't see the dropdown. 

 

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability WBC SOGEA AvailabilityHigh Low High Low      VDSL Range A (Clean) BigLugs_0-1772534857407.gif
VDSL Range B (Impacted) BigLugs_1-1772534857410.gif
G.fast Range A (Clean) BigLugs_2-1772534857411.gif
G.fast Range B (Impacted) BigLugs_3-1772534857414.gif
8063.8201956.3UnavailableAvailable
80602018.151.5UnavailableAvailable
----------Unavailable--
----------Unavailable--
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP
Up to 1000Up to 220--Available1 Stage
Other Offerings Availability DateVDSL Multicast
Available
Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction
N
Y
N

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed with no anticipated issues.

FTTP is available and a new ONT may be ordered.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

 

 

 

 

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

 

 

 

 

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

 

 

 

 

 

 

 

 

 

 

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

 

 

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

 

 

 

 

 

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest

 

 

XRaySpeX
EE Community Star
EE Community Star

Yes, you can get Full Fibre (WBC FTTP) up to 900 Meg with DV. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
BigLugs
Investigator
Investigator

Ok. Thanks very much for your help. I'll have to order through CS rather than the app - for some reason, the app asks about tv packages and has digital voice listed below. When I click no for a tv package, the digital voice option disappears, so I lose that option as a addon. 

Cheers 👍