Hello everyone,
I signed up to this community as you are my final hope. We ordered full fibre moved to this property that previously only had a max 76mb connection or something which from the looks here, came out of a standard phone box sign a sky splitter (In 2025?!)
morrisons communications (I can’t remember the correct name) arrived last Thursday and he installed the box inside and outside at the house, drilled hole put cable through. All good. But he said he can’t pull the cable from the street level because the duct is congested. He said he rather does everything he can and logs it as a half complete job than incomplete job. He said civils team needs to come.
i then get a openreach text saying sorry for missing the appointment and please reschedule. No word from EE
I then scheduled the next available OR appointment just to make sure to have one. I then call EE who opened a complaint with EE that is then closed via email in the night. I called again yesterday and EE man on phone tells me OR needs to apply for a permit but he can’t tell me what permit due to GDPR??? He then offers to post a 4G router. I asked why not a 5g router. He then became snappy.
OR is giving EE an update on 15th August apparently and EE tells me I should call EE to ask for an update then. Why doesn’t EE call me, I am the customer?!
does anyone have experience with this. The engineer on Thursday said it doesn’t look like digging on the pavement is needed. He mentioned high pressure water or something. He also said that once this is done. The final job is 20min for the next engineer to lead the cable to house and connect it to the box on the bottom of the house?
thank you and I hope you guys can help me.
