I can't believe that EE review customer feedback and take action when adverse issues are identified. I use a PAYG Sim card for a mobile router in a campervan. Therefore there is no "phone" as such despite it having a phone number. I but "packs" online to "Top Up". These are your words and describe what one needs to do to add credit to a PAYG card.
However, despite what a logical mind might assume, having spent one's money and purchased these "Top Up" "Packs", one cannot use the device! At this point in the process, EE has one's money but the customer does not have any service as purchased.
In order to use the service one attempted to purchase one has to go through an extra process. Apparently that is called "Activation". However, your website is extraordinarily unclear and unhelpful in guiding a customer through this stage. You seem to rely on customer's calling you. How can one do that from a router that is not a telephone? After considerable searching, one finds a hopeful link as per this snip:
However, on clicking it, one gets an error message! (see below). I have suffered this frustration for nearly 5 years. Your community shows, having searched "Activation" that hundreds of other folk have a similar complaint. Why haven't you addressed this? It is appalling management of customer service support.
