@Gelert5 Got you, it's just the Factory Reset is one off those, been doing this 45+ Years reset a Sky hub once in the whole off my life, just could not get past Sky customer service it HAD TO BE Done, was a Sky Mesh box issue, never resolved one single thing but listen to me not was the sky response so did it, called them back he looked seen it was done and then i said go on then fix it, you know what happened after that, waste off time, it is what it is when you are up against it!
It's going to take an actual EE Network Engineer to look into your Hub, pull off what is needed and workout were it's all gone wrong, they can do it but it's a question off do they want to, they may already be aware, that's why @James_B was copied as a tag.
