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Final Bill address

Whatevermatey
Investigator
Investigator

Hi. I’ve switched to a new provider when moving home and they’ve asked for my final bill from EE but with my new address on it. Can EE send a paper bill that displays my new address? 

Thanks

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

If you had EE BB at your old addy & never moved it under EE to your new addy as a Home Move how can EE be expected to bill you at your new addy?

Furthermore you never moved your BB from EE to the new ISP at some particular addy & so it doesn't count as a BB migration & it shouldn't be eligible for repayment of EE leaving fees by the new ISP, if that's what you are after.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Community Hero
Community Hero

@Whatevermatey If you never had EE at that address then there is nothing for you to get. You should have moved with EE before setting up with the new ISP.

Op has it all under control.

 

[Mod edit: Tone adjusted for politeness.]

They told me they’d be sending out a final bill after my service was terminated when I moved. Why would they post a bill to an address I’m no longer at?

Jesus Christ, chill out brah.

Cuz that's your registered home addy of your EE BB installation. Home BB is naturally tied to a specific location. You may inform EE of a change of postal addy for communication purposes but your bills will still reflect where the BB was supplied.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP