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No Confirmation, Not Showing in "My Orders"

Hi all,I recently ordered the new iPhone 16 Pro Max on a Pay Monthly plan with data through the EE website. The upfront cost has been taken from my bank account, but I haven’t received an order confirmation email, and the order isn’t showing under "M...

Lennon5 by • Explorer
  • 24 Views
  • 2 replies
  • 0 Helpful

SIM

I purchased a SIM from Amazon for my Netgear router. It stated it was a 2 months deal. Checked my Netgear today  and it stated that I have just 13 days left? 

jan1945 by • Explorer
  • 14 Views
  • 2 replies
  • 0 Helpful

Unable to change ringtone on handsets.

 Received 3  new HD handsets from EE to replace my old phones. Set up and synced the phones to my smart hub and annoyingly  I can only change the ringtone on handset 1, the other 2 phones keep showing “Error, not currently available.” Even when I att...

24117773 by • Investigator
  • 1515 Views
  • 10 replies
  • 4 Helpful

Technical support? Nothing of the sort!

As part of my transfer from Plusnet to EE full fibre I was told I should move to another mobile package (I was already with EE). This was an ESim. When I tried to download it would not work. A call a week ago and I was told it would be sorted, but no...

Mikew56 by • Visitor
  • 15 Views
  • 1 replies
  • 0 Helpful

Extra charges

I’ve gotten extra charges of just over £100 I didn’t know I was paying through my phone what do I do 

Lee366 by • Visitor
  • 24 Views
  • 2 replies
  • 0 Helpful

GLinet router and Ipv4

I have just purchased a GLinet x2000 router. It didn't work with either of my EE Sims I have. The Sims do work in my older and much slower TP Link router. Apparently the issue is my Sims will not get an IP address as they are iPv4 only and the GLinet...

Doddie99 by • Explorer
  • 30 Views
  • 2 replies
  • 0 Helpful

Speed Test

I have a bt Smarthub. When I have been running a speed test previously from the EE iOS app it has worked perfectly. Since the last update of the app, the speed test runs but then gives me an error message saying it failed to run.any ideas please? 3rd...

Brent945 by • Explorer
  • 22 Views
  • 2 replies
  • 0 Helpful

CAN NOT GET A DATA ADD ON

Hi I'm trying to get a date add on but eveytime I try it says we can do this right now please try again later 

zaza84 by • Explorer
  • 18 Views
  • 3 replies
  • 0 Helpful
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