FLASHING YELLOW

[myles51]

Hi, for past 3-4 days router flashing yellow for long periods of time get it back for few hours but goes straight back to flashing yellow. Working from home used all mobile data not happy how can this be fixed. Thankyou

[bobpullen]

Here's probably a good place to start. I think following the links from there will take you down the route of testing your line/raising a broadband fault.

A flashing yellow LED suggests that the router has lost the connection with the local cabinet, so you may well be looking at a physical line fault. if so, it will require Wholesale/Openreach intervention to fix.

[Mustrum]

@myles51   you can find more details on how to get help from the following page:

https://ee.co.uk/contact-ee/technical-support/broadband-landline 

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

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[XRaySpeX]

@bobpullen : Here's can only check mobile network status. For a manual check on BB network it's texting 66033 that @Mustrum suggests.

[XRaySpeX]

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.