Extra payment taken from my account

raweiz · ‎07-03-2025

hello dear sir or madam .. actually somebody using my account from EE now they got all my details

they also take money from my account I spoke to the EE last two weeks they i told them somebody took money from my account from EE and they check they said no one took money from EE to your account but today EE take money from my account my bill supposed to be £87 but when i check its was £117

im really worried because using all details i have depression i also scerd they people come to break my house thaks

Christopher_G · ‎07-03-2025

Hi @raweiz

Welcome to the community.

I recommend speaking to our Customer Support team again. They'll be able to search for that £117 and hopefully find out what it is for. If it looks like fraud, they'll be able to open an investigation on your account and hopefully put your mind at ease.

Please come back and let us know how it goes.

Chris

View solution in original post

XRaySpeX · ‎07-03-2025

@raweiz : This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎07-03-2025

Hi @raweiz

Welcome to the community.

I recommend speaking to our Customer Support team again. They'll be able to search for that £117 and hopefully find out what it is for. If it looks like fraud, they'll be able to open an investigation on your account and hopefully put your mind at ease.

Please come back and let us know how it goes.

Chris