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Extend Wifi Access

Tally78Road
Investigator
Investigator

Hello, 

I am trying to find out about how to get a stronger Wi-Fi connection in my house. I live on the ground floor of a three story house with thick stone walls that limit the Wi-Fi signal massively.

The EE-Hub router is on the floor above in a separate property (landlord) and currently I use a Wi-Fi Extender to try and get the connection in my flat. The connection is really poor and more often than not says 'connected with no internet'.

I have been looking at other posts where people have been asking about installing a second router but most of the answers suggest a WAN/extender. This has not worked for me and I am trying to find a solution that can provide me with a consistent and strong connection. A router would be ideal because then I could connect for ethernet and not have to rely on the weak/inconsistent Wi-Fi.

Would anyone please be able to assist on how to go about getting a second router and if it would work to fix my issue.

9 REPLIES 9
JimM11
Brilliant Contributor
Brilliant Contributor

@Tally78Road ? is there any current connection from the EE Router location to your flat apart from you trying to get the wireless signal from the router. Which make/model of extender do you have currently and were in relationship do you think that it is with regards to the router position, ie directly under it, plus 20' etc, and have you tried to move the location of your extender to get a better signal from the router?

XRaySpeX
EE Community Star
EE Community Star

Which EE router & which EE Wi-Fi Extender have you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

An EE Smart Hub and a Wi-Fi Repeater, previous tenant set it up not sure the type.

Read the labels on them or post their images.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

The EE Smart Hub router has no connections into the house. The original signal reaches weakly into one room directly below it. The Wireless N Repeater is currently down one floor and across by maybe 20ft to extend into the study/lounge. The signal strength is not so much the issue as the internet connection - there is most often a strong connection with no internet access. 

Northerner
EE Community Star
EE Community Star

Hi @Tally78Road 

Connected but no internet means your network is not set up correctly. 

Your best option is to have a line connected to your flat if this is a separate address, that way you can have your own supplier. It could also be your landlord limiting access. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
JimM11
Brilliant Contributor
Brilliant Contributor

@Tally78Road The internet connection DEPENDS on the signal strength of your extender to the router, that was why i asked if you had tried moving it and probably directly under the router would be its best position. You will always get a great signal strength from the booster when you are close to it, but it may not reach the router in the other flat from your study/lounge!

Model of your extender will be printed on a label at the underside of it, flip it up and post what you read, or take a picture and post, either will do...

Tally78Road
Investigator
Investigator

 

 

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@Northerner I don't know if that would work as the property is not considered separate addresses, but I appreciate the suggestion.