Busiest Home 1.6Gbps - Nationwide Internet Banking & RightMove Not Working

ChrisP99
Contributor
Contributor

Hi,

I have a very strange issue and I have tried every conceivable way of trying to fix it to no avail, so I am hoping people here can help.

I have had the Busiest Home 1.6Gbps package since February using the supplied Smart Hub Plus router, and for some bizarre reason there is two websites that I use that have never worked - Nationwide's Online Banking (https://onlinebanking.nationwide.co.uk, the regular Nationwide website loads fine) and RightMove (https://www.rightmove.co.uk/). Both will load and eventually time out.

This also affects both website's respective apps. I have noticed for Nationwide this is on the "Establishing Secure Connection" part of the loading screen where it gets stuck. When I use my mobile data (which is also EE, although I suppose that's irrelevant), both websites load fine.

ChrisP99_0-1722708664078.png

I have changed the router's SSID and the password (to a passphrase that is arguably more secure than the supplied password), as well as updated the gateway IP address, but apart from that, nothing else has changed.

I am hoping there is a guide here who can help me as I cannot work out why this is happening, and it is very inconvenient.

Thanks!

1 REPLY 1
ALC473
Investigator
Investigator

I know it's not what you want to hear but getting rid of that absolute pile of rubbish router will solve these problems...