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Essentials: Full Fibre 300 keeps disconnecting

imoneofakind
Investigator
Investigator

‎02-06-2024 12:46 PM - edited ‎02-06-2024 01:16 PM

Hello, i am a new ee customer for broadband and tv since 30th may 2024, i also have mobile with ee.

My problem is is that my broadband keeps disconnecting very often then reconnects again, and then the speed will be very low.

I have 8 pages of event log so i posted just the first one, i got disconnected whilst writing this post by the way.

 
Firmware updated:unknown
 

 

Board version:R01
 

 

GUI version:1.80 11_07_2023
 

 

DSL uptime:-
 

 

Data rate:1000 Mbps / 1000 Mbps
 

 

Full Fibre (FTTP) Mode:On
 

 

Upstream error control:Off
 

 

Downstream error control:Off
 

 

Data sent / received:2.1 GB Uploaded / 9.4 GB Downloaded
 

 

Broadband username:bthomehub@btbroadband.com
 

 

Public Wi-fi status:Not active
 

 

2.4 GHz wireless network name:ilovebigbrother
 

 

2.4 GHz wireless channel:Smart (Channel 1)
 

 

5 GHz wireless network name:ilovebigbrother
 

 

5 GHz wireless channel:Smart (Channel 44)
 

 

Wireless security:WPA2
 

 

Wireless mode:Mode 1
 

 

Firewall:On
 

 

MAC address:8C:83:94:2B:88:1B
 

 

Software variant:-
 

 

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017
 
 
 
admin login success from 192.168.1.244
 

 

12:34:56, 02 Jun.
admin timeout from 192.168.1.244
 

 

12:29:27, 02 Jun.
5G client Mac: 4C:BC:E9:CF:C5:84 Deauthentications (Reason:Class 2 frame received from nonauthenticated station)
 

 

12:29:27, 02 Jun.
5G client Mac: 4C:BC:E9:CF:C5:84 Deauthentications (Reason:Deauthenticated because sending station is leaving (or has left) IBSS or ESS)
 

 

12:28:40, 02 Jun.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
 

 

12:28:40, 02 Jun.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
 

 

12:28:40, 02 Jun.
DHCP device Connected: 192.168.1.244, 44:af:28:78:d9:94, annasgamingpc
 

 

12:28:39, 02 Jun.
5G Client associate from 44:af:28:78:d9:94 (IP=192.168.1.244) RSSI=-67, Rate=585Mbps, host annasgamingpc
 

 

12:28:39, 02 Jun.
LAN [ADD] ARP 192.168.1.244 with 44:af:28:78:d9:94 from br0(wl0)
 

 

12:28:39, 02 Jun.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
 

 

12:28:39, 02 Jun.
Receive a DHCP request
 

 

12:28:39, 02 Jun.
WHW INFO A station (SmartHub2)IF[5G](8C:83:94:2B:88:1D):STA(44:AF:28:78:D9:94)(Legacy Device) join WHW infrastructure
 

 

12:28:37, 02 Jun.
DHCP device Disconnected: 192.168.1.244, 44:af:28:78:d9:94, annasgamingpc
 

 

12:28:36, 02 Jun.
LAN [DEL] ARP 192.168.1.244 with 44:af:28:78:d9:94 from br0
 

 

12:28:36, 02 Jun.
5G Client disassociate from 44:af:28:78:d9:94 (IP=192.168.1.244) RSSI=0, Rate=0Mbps
 

 

12:28:35, 02 Jun.
WHW INFO A station STA(44:AF:28:78:D9:94) leave WHW infrastructure
 

 

12:28:35, 02 Jun.
5G client Mac: 44:AF:28:78:D9:94 Deauthentications (Reason:Unspecified)
 

 

12:28:20, 02 Jun.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
 

 

12:28:20, 02 Jun.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
 

 

12:28:20, 02 Jun.
Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
 

 

12:28:20, 02 Jun.
5G Client associate from 44:af:28:78:d9:94 (IP=192.168.1.244) RSSI=-66, Rate=585Mbps, host annasgamingpc
 

 

12:28:19, 02 Jun.
Receive a DHCP request
 

 

12:28:19, 02 Jun.
WHW INFO A station (SmartHub2)IF[5G](8C:83:94:2B:88:1D):STA(44:AF:28:78:D9:94)(Legacy Device) join WHW infrastructure
 

 

12:28:19, 02 Jun.
WHW INFO A station STA(44:AF:28:78:D9:94) leave WHW infrastructure
 

 

0 Helpful
5 REPLIES 5
JimM11
Brilliant Contributor
Brilliant Contributor

‎02-06-2024 02:03 PM

@imoneofakind New EE customer from were, and any other pertinent info would be helpful, looks like you are also using an original router, so not familiar with the data that you posted, someone else may help with that.

0 Helpful
imoneofakind
Investigator
Investigator
In response to JimM11

‎02-06-2024 04:24 PM

Hi, i switched from bt to ee and the router is the ee smart hub sh20a i should have been sent the smart hub plus.

0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to imoneofakind

‎02-06-2024 04:53 PM - edited ‎02-06-2024 04:55 PM

@imoneofakind There appears to be some issue with switching BT - EE and not getting the latest, the one you have been sent is the equivalent to the BT smarthub 2, and some are told, what you have is good enough for the package you have. So no idea what is happening with regards to that. All new from other ISP etc, get the latest, i did when moving from sky in mid march. New hub is only 50% of the way there at present i can tell you that for sure... Take it you have powered of the router and if on fttp also the ont for couple of mins to reset both? When you have the disconnect, do you see only the router led change colour, and if so to what?

0 Helpful
imoneofakind
Investigator
Investigator

‎02-06-2024 08:23 PM

Hi, i have just noticed that when my internet disconnects its ok on my iphone using the same wifi, so it must be my pc issue, im not sure what though, thank you for your help, i wish i could connect by ethernet but my pc is in my bedroom which is next room to my living room where my ee smart hub is.

 

0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to imoneofakind

‎02-06-2024 08:39 PM

@imoneofakind Is it a windows pc?

0 Helpful