Escalate Complaints

Mark721
Visitor

‎01-12-2024 04:46 PM - edited ‎01-12-2024 04:48 PM

I placed an order on 26th October for new equipment following "move" from BT when contract expired.  Still not received anything.  Spoke to EE most weekends since (takes hours each time) and everytime they have said its now fixed and items will arrive in one or two days.  Nothing ever arrives.  Does anyone know how to contact EE to properly escalate my issue.  I'm stuck in some sort of groundhog day.  And to add insult, now my landline isn't working.  Anyone have any advice?

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎01-12-2024 05:00 PM

Has your EE BB gone live?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Brilliant Contributor
Brilliant Contributor

‎01-12-2024 05:09 PM

@Mark721 Did you have BT move your service to EE?

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