Ending broadband, keeping landline

kevinko
Established Contributor
Established Contributor

I asked this question to a customer support individual and they said probably not but not too sure.

 

I currently have a broadband and landline account. If I close my broadband account, can I keep the landline?

6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

@kevinko : No, EE don't do landline only. You would need to port your landline to a landline provider, the only 1 I know of now is BT. This will auto cancel your BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
kevinko
Established Contributor
Established Contributor

Many thanks for the swift response. For some reason that is beyond my payscale, the War Department wants to keep our landline number rather than use mobile over wi fi. Looks like VOIP then 😞

Teddyboy29
Explorer

I have digital broadband and landline. New contract October 24.  Can you cancel the landline only. Not used.   

@Teddyboy29 : Yes, it's only on a monthly contract. Call CS to cancel it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
No...... I want to keep broadband. Only cancel my landline. I am eE digital.

Yes, that's what I'm telling you. Cancel the landline only.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP