Ending broadband contract

[Saunders3]

How to I cancel my broadband contract early?

[XRaySpeX]

Phone CS and give 14 days notice of can. You will be liable to Early Termination Fees. 

[David]

@Saunders3 call 0800 800 030 select option 1 and you will get straight through to the EE broadband retentions team.

[JimM11]

@David Looks like your number is short one digit.

[David]

@JimM11 it is the correct number I just tried it 🙂

[XRaySpeX]

@David : That's a BT no. asking for your BT no.! Not EE at all.

@Saunders3 : Try calling CS on the Freephone no. in my sig.

[David]

@XRaySpeX it's the same team they are trained in both.

[David]

@XRaySpeX The people answering BT consumer calls & NEW EE calls are the same people in the same call centres.

[XRaySpeX]

Personally I'd like to know that I'm speaking with the firm with which I'm in contract & obligated to.

Don't be surprised if EE becomes "BT Consumer (BTC)" soon. I did a survey yesterday about my FF install. In equal parts were Qs about OR, who did the actual work, & BTC, who I had no idea were involved.