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Email fails to send

Walkingthedog
Investigator
Investigator

‎24-09-2024 05:40 PM

When I try to send an email on my ipad and iphone with my btinternet account it says the connection to outgoing server mail.btinternet.com failed

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37 REPLIES 37
Walkingthedog
Investigator
Investigator
In response to JimM11

‎26-09-2024 09:56 AM

Yes it appears almost immediately but as soon as I send or reply to somebody else ………fail. 

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Walkingthedog
Investigator
Investigator
In response to JimM11

‎26-09-2024 10:04 AM

I just sent an email back to me and it arrived instantly. I then sent the same email back to me and to my AOl address and it failed 

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to Walkingthedog

‎26-09-2024 10:11 AM

@Walkingthedog The first part is saying BT e-mail is fine for your settings, external to others is an issue, if you web mail to AOI, can you send only to yourself at the BT address or have someone send you a test e-mail.

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Walkingthedog
Investigator
Investigator

‎26-09-2024 10:21 AM

I am receiving emails OK. I just sent an email from my AOL account to my BT address arrived OK. I then replied to it and it failed. My BT email is receiving emails faultlessly. 

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to Walkingthedog

‎26-09-2024 10:24 AM

@Walkingthedog Now you need to webmail to your BT internet, and see if you can send to your AOL account.

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Walkingthedog
Investigator
Investigator

‎26-09-2024 10:29 AM

No it won’t send to my all account, it won’t send to anybody. I'm not an expert with regard to settings. Everything has been working well until the other day. Occasionally it has worked like yesterday morning then …….fail. 
Thanks for trying to help by the way.

Brian

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Walkingthedog
Investigator
Investigator
In response to Walkingthedog

‎26-09-2024 10:30 AM

Should say AOL account not all account 

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to Walkingthedog

‎26-09-2024 11:34 AM

@Walkingthedog Downdetector is showing user's of BT Internet mail having issue's, when you webmail to your BT account are you getting on it ok. Not sure if there is a way for you to check operation of the BT e-mail service!

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Walkingthedog
Investigator
Investigator
In response to JimM11

‎26-09-2024 11:58 AM

Everything is working beautifully except sending emails out of the house if you see what I mean. If I send an email back to myself it is af if it just whizzes round the room straight back into the ipad 😊

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to Walkingthedog

‎26-09-2024 12:08 PM

@Walkingthedog That's why i asked if you could web mail to BT mail server, app is good, even when you send to yourself, its still the server doing everything, not just staying in your house.. Not a BT internet mail account user, but forum (BT) has people complaining just like you.

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