Email fails to send
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24-09-2024 05:40 PM
When I try to send an email on my ipad and iphone with my btinternet account it says the connection to outgoing server mail.btinternet.com failed
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24-09-2024 06:41 PM
@Walkingthedog Can you receive an e-mail? Could be a server problem. If only the fruit problem do you have any other device working?
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24-09-2024 08:15 PM
Have you checked your outgoing settings with what's published here?
How are the devices connected to the Internet? Using your EE broadband?
Is there any security/VPN software running on either device that might be getting in the way?
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24-09-2024 08:20 PM
What have you put as the Outgoing Server (SMTP) settings (all of them) in your Mail app, obscuring your name?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
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26-09-2024 08:44 AM
I can receive emails no problem
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26-09-2024 08:46 AM
They look fine to me not that I'm an expert. Yesterday it worked all day then failed about 7pm and still doesn’t work.
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26-09-2024 08:47 AM
Settings look correct. Sending worked OK yesterday then failed at about 7pm and still not working
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26-09-2024 08:54 AM
@Walkingthedog With having a good yesterday in/out of e-mails, is this still device specific, do you only use apple devices for e-mail or do you have any other's that work.
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26-09-2024 09:13 AM
Ipad and iphone is all I use. Both fail.
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26-09-2024 09:17 AM
@Walkingthedog Have you tried just sending an e-mail to yourself to see how the app/server responds. If it does not send in the sent items folder, then you will not see it.

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