I would like to request a newer model router from ee. The ee smart hub (white) which I currently own was issued to me 4 years ago and has not received a firmware update since November 2023. I feel the lack of updates is causing a potential security risk to my network.
All this was brought to my attention a few months ago when the Internet started to working very slowly, pages were taking longer to load up, gaming online was extremely laggy. I logged on to the router settings and checked the Technical logs and noticed many pages of DDoS Port Scan/spoofing/loopback attacks all happening in large groups, attacking any IP/device that immediately connects to the network.
I have the latest Norton 360 antivirus software on all my devices which I pay for. I have changed passwords to the router but this has not been able to put a stop to it.
Since the newly connected devices are immediately being DDoS attacked this leads me to believe there is a network vulnerability. I understand the newer routers that ee offer, come with updated securities and are also regularly updated.
Please may I have a newer model router sent to me so that I can have the updated security features to help protect my network from current vulnerabilities.
Thank you.
