EE

[__Porshapowell1]

Hi please can someone help me. I have no phone and just using email for communications. I moved into a new property on the 24/6/24. I did miss an appointment with the engineer, as i was floating from two addresses I told them I hold my hands up I missed. So I moved In on the 1/7/24 (technically) So any way cut a long story short, He came out had a look at the telegraph pole and said they have fitted the wrong kit but on another telegraph pole!!! about a mile away!!! when there is one across the road from me i can see it!!! He said i can not do it and they will have to send someone out and that was this Tuesday!!! so God knows!!!

[__Porshapowell1]

From cop - fib

[Mustrum]

@__Porshapowell1  there is no account access on here, this is a customer forum, alas also no email access to CS, ways to reach them areL

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[XRaySpeX]

He should've reported back & EE will schedule another appt. You need to chase CS to see when.

[__Porshapowell1]

Hi thank you, that Is why I came on here for advice. As stated I do not have a phone and this Alien to EE as I am using email. Funny really and they are supposed to be a part of a huge network......... 

[Schockwave]

@__Porshapowell1 , if you have something like Skype you can ring customer service using the free number in my signature.